How can companies survive and prosper in the new economic age of the 4th Industrial Revolution? This book collects a variety of cases and quality management strategies for companies to put in place in the face of Industry 4.0. It argues that organizations that practice good quality management throughout the whole organization, and focus on satisfying their customers, employees and other stakeholders better than their competitors, are well equipped with the necessary capabilities to survive. It is a must read book for academicians, practitioners, managers and students interested in learning about the quality management philosophy, principles, tools and methods to be used in building a sustainable future where the challenges of the 4th Industrial Revolution — Industry 4.0 — are regarded and used as opportunities for survival and further growth.
Contents:
Contents:
- Key Aspects of Quality and Service Management in Industry 4.0:
- Quality-driven Industry 4.0 (Hefin Rowlands and Stuart Milligan)
- Platfornovation: Platform-based Innovation — Discussing Competitiveness from the First to the Fourth Industrial Revolution (Heejun Park)
- Investigation of Industry 4.0 Implementation Challenges: An Exploratory Case Study of Volkswagen (Lidia Reyes, Chi-Kuang Chen, Dennis A Sosa Diaz, and Jens J Dahlgaard)
- An Empirical Investigation of Customer Acceptance of Self-driving Cars (Yonghee Kim, Youngju Park, Hyung Ho Seo, and Jeongil Choi)
- Implementation of the Industry 4.0 Concept in the Slovak Republic: Case Study Based on a Questionnaire Survey (Hana Pacaiova, Juraj Sinay, Zuzana Kotianová, Juraj Glatz, and Anna Nagyova)
- Social Media and Quality Management: Exploring the Connections (Stefan Lagrosen)
- The Role of ICT Solutions in Servitisation in Korean Firms (Yong Yoon and Youn Sung Kim)
- Digital Customer Experience: An Emerging Theme in Customer Service Excellence (Lars Grønholdt)
- Method to Evaluate Quality of Service in the Hotel Industry in the Age of the Fourth Industrial Revolution (Eduardo Bridi, Jeovani Schmitt, Roy Anderson, Dalton Francisco de Andrade, and Edson Pacheco Paladini)
- Co-creating E-commerce Last-mile Logistics with Consumers: A Conceptual Framework and Future Research Agenda (Xueqin Wang, Kum Fai Yuen, Yiik Diew Wong, Kevin X Li, and Thi Minh Trang Tran)
- Leading Quality Management Transformation in Complexity Through Adaptive Space and Metaphors (David Hansen and Johan Lilja)
- Sustainability and Value Co-creation in Industry 4.0:
- Sustainability in City Ecosystems for Societal Practice in the Light of the 2030 Agenda (Bo Enquist and Samuel Petros Sebhatu)
- How Quality Management Needs Emergence for Engaging the 2030 Agenda (Johan Lilja, David Hansen, Daniel Richardsson, and Ingela Svedin)
- A Study on the Development of the Social Value Performance Measurement Model: Using the Case of Korean Public Enterprises (Hoon Yu, Haeyoung Oh and Jeongil Choi)
- How Could Sustainability and Sustainable Development be Understood based on a Stakeholder Needs Focus? A Preliminary Suggestion (Raine Isaksson)
- Focus on Sustainability and Stakeholders in Management Practices: Exploiting the Potential of Self-assessment (Tatiana Salimova, Natalia Vatolkina, Lyudmila Biryukova and Yulia Palkina)
- Digital CSR Communication of Welsh Companies (Francesca Conte, Jonathan H Deacon and Alfonso Siano)
- An Interdisciplinary Stakeholder Model for Managing Sustainability: Is it a Paradigm Shift in Quality Management? (Maria Fredriksson)
